Win788 Privacy Policy –
How We Protect Your Data

1. Introduction

Win788 ("we", "us", "the platform") operates the online casino and sports betting platform available at win788.vin and via the win788 mobile application. This Privacy Policy explains how we collect, store, use and protect personal information when you interact with our platform.

This policy applies to all players accessing win788 from Pakistan. All references to payments and transactions relate to PKR-denominated activity processed through the payment methods we support. If you have questions about how your data is handled, our support team is available 24/7 through the live chat feature in the app.

We review and update this policy periodically. The "last updated" date at the top of this page reflects when the most recent changes were made. Continued use of win788 after an update constitutes acceptance of the revised policy.

2. Data We Collect

Win788 collects personal data in the following categories:

We do not collect sensitive personal data such as biometric data or information about religious beliefs unless you voluntarily provide it in a support communication, in which case it is used only to resolve your query.

3. How We Use Your Data

Win788 uses your personal data for the following purposes:

• Account management: Creating and managing your player account, processing login requests and maintaining account security.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards; processing withdrawal requests; maintaining accurate account balances.
• Identity verification: Confirming that you meet the age requirement of 18 years and that account details are accurate, as required by our platform policies.
• Platform security and fraud prevention: Detecting unusual account activity, preventing unauthorised access, identifying and investigating suspected fraud or bonus abuse.
• Platform improvement: Analysing usage patterns to improve game performance, app navigation and the overall player experience.
• Customer support: Responding to queries, resolving disputes and providing account assistance via live chat or email.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates — only where you have opted in to receive these. You can opt out at any time.
• Responsible gaming: Monitoring activity patterns to support our responsible gaming tools, including deposit limits and self-exclusion, and to fulfil our obligations to players who have requested these features.

We do not use your personal data for automated decision-making that produces legal effects without human review. Any account restriction resulting from a security or fraud flag is reviewed by a member of our team before being finalised.

4. Payment Data

Given that all transactions on win788 are processed in PKR, your payment data is specific to the methods used in Pakistan. Here is how we handle it:

• JazzCash and Easypaisa: Your mobile wallet number is recorded to process deposits and return withdrawals to the correct account. It is not used for any purpose other than transaction processing and verification.
• Raast and Bank Transfer: Bank account references and Raast IDs are used solely to process your withdrawal to the correct destination account.
• Cards: Where card payments are used, card details are handled by a PCI-DSS compliant payment processor. Win788 does not store full card numbers on its own systems.

All payment data is stored in encrypted form. Access to payment records is restricted to authorised win788 payments team members and is subject to internal access controls and audit logging.

5. Sharing Your Data

Win788 does not sell or rent your personal data. We may share your data with the following categories of third parties, but only to the extent necessary for legitimate operational purposes:

• Payment processors: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or cards. Payment processors operate under their own privacy policies and are subject to data processing agreements with win788.
• Identity verification services: Where we use a third-party verification provider to confirm identity or age, relevant documents and data are shared with that provider under secure, contractually governed arrangements.
• Technology and hosting providers: Cloud and hosting infrastructure providers who store platform data on our behalf. These providers are bound by strict data processing terms and do not use your data independently.
• Fraud prevention and security services: Tools that help detect unusual login patterns, suspicious betting behaviour or potential platform abuse. Data shared is limited to technical and behavioural indicators.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics services to help us understand how the platform is used and where improvements can be made. This data does not identify you individually.

Win788 does not share your data with advertisers, data brokers or any party for the purpose of targeting you with third-party marketing.

6. Cookies and Tracking

The win788 website and app use cookies and similar tracking technologies to provide a functional and personalised experience. Here is what we use and why:

• Essential cookies: Required for the platform to function — these keep you logged in, maintain your session, and ensure your PKR balance and bet slip are correctly displayed. You cannot opt out of essential cookies without affecting platform functionality.
• Preference cookies: Remember your settings such as preferred language, notification preferences and display options so you do not need to set them again each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players drop off during the deposit flow, and how the app performs on different devices. This data helps us improve win788.
• Security cookies: Help us identify and block suspicious login attempts, bot activity and potential fraud by tracking session patterns and device fingerprints.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to deposit, bet or withdraw, but may affect how personalised your experience feels on the platform.

7. Data Retention

Win788 retains personal data only for as long as it is necessary for the purpose it was collected, or as required by our internal policies and applicable obligations. General retention periods are as follows:

• Active account data: Retained for the duration your account remains open and active on win788.
• Transaction and bet history: Retained for a minimum of five years from the date of each transaction to support dispute resolution, fraud investigation and financial record-keeping.
• Identity verification documents: Retained for a minimum of five years following account closure or the date of verification, whichever is later.
• Support communications: Retained for three years from the date of the interaction.
• Marketing preferences: Retained while your account is active. Upon account closure or opt-out, marketing data is removed from active systems within 30 days.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you individually. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

8. Data Security

Win788 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss or misuse:

• All data in transit between your device and win788 servers is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest, including payment references and identity documents, is stored in encrypted form.
• Access to personal data within win788 is restricted on a need-to-know basis. Team members can only access data relevant to their role.
• Login activity and data access by internal team members is subject to audit logging and periodic review.
• The win788 platform is subject to regular security testing and vulnerability assessments.
• In the event of a data security incident that affects your personal data, we will notify affected players promptly and take immediate remedial action.

While we take data security seriously, no platform can guarantee absolute security. We encourage players to protect their own accounts by using a strong, unique password for win788 and enabling any available two-factor security options in account settings.

9. Your Rights

As a win788 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email:

• Right to access: You can request a copy of the personal data win788 holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. This includes updating your registered mobile number or contact email.
• Right to deletion: You can request deletion of your personal data. Note that some data — particularly transaction history — may be retained for the minimum periods described in Section 7 even after a deletion request.
• Right to restrict processing: You can ask us to stop using your data for specific purposes, such as marketing, while we are processing a correction or deletion request.
• Right to data portability: You can request a copy of your account and transaction data in a machine-readable format.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving marketing communications — you can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will communicate the reason for the delay and an expected resolution date.

10. Minors

Win788 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or used win788 using your details or device, please contact our support team immediately so we can investigate and close the account.

Where we discover that personal data has been collected from a minor, we will delete it promptly and close the associated account. Any balances or winnings held on an underage account will be managed in accordance with our Terms and Conditions.

We recommend that parents and guardians use device-level parental controls and account security settings to prevent underage access to online gaming platforms.

11. Policy Changes

Win788 may update this Privacy Policy from time to time. When we make changes, we will update the "last updated" date at the top of this page and publish the revised policy here. For significant changes — such as a new category of data collection or a material change to how payment data is used — we will make reasonable efforts to notify registered players via in-app notification or email.

Your continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with a change, you should stop using win788 and may request account closure via our support team.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the win788 support team. We are available 24/7 through live chat in the app and website, or by email:

For the fastest response on data rights requests, including access, correction or deletion requests, please use the live chat feature and select "Account & Privacy" as your query type. Our team will confirm receipt and provide an expected response timeline.